Return And Refund Policy
Returns & Refunds
The Buyer must inspect the Goods upon delivery and inform the Seller in writing with photographic or video evidence of any alleged defects, damages, shortages, or discrepancies with the description or quotation within 48 hours of delivery. The Seller must be given a reasonable amount of time to inspect the Goods after delivery. If the Buyer fails to adhere to these terms, the Goods will be deemed free of any defects or damages and will therefore comply with the terms and conditions. Failure to comply with this requirement will release the Seller from any obligations.
Valoneon cannot refund any custom designs. Valoneon will either replace or fix signs that arrive to the buyer with defects covered under this policy. As the Goods are built by hand for each customer separately, they may exhibit variations, slight discolorations, glue marks and minor scratches. Due to the hand built nature, the shape of the good may differ slightly from that shown in the computer generated image provided to the customer. Furthermore, the colors shown on computer screens and printers may differ from those of the actual product due to the inaccurate nature of digital displays. The Buyer acknowledges that these discrepancies are not product defects and accepts their occurrence.
If you experience any issues at all, please contact our customer service team at email@example.com.
Valoneon Product Line Signs
For installations from our Valoneon product line, you have a 14-day window for returning unopened and unused signs, starting from the date of receiving your order. To initiate a return, kindly send an email to our support team at firstname.lastname@example.org.
Once we receive the returned item and assess its condition, we'll promptly process a full refund. We value your feedback, so please share the reason for your return with us. Please be aware that custom products and limited edition installations are non-refundable. However, if you encounter any technical issues, don't hesitate to reach out to our dedicated service team. We're here to assist you.